Under this service offering, Truebyl offers its off-site support to the customer for Issue Resolution, Queries, and Periodic Patch Updates to the solutions delivered.
This service pre-supposes that Truebyl is either under Warranty obligations or there is a valid Post Warranty service contract commonly known as Annual Maintenance Contract or AMC.
Applicability
- Truebyl offers this service to its customers either directly and/or in partnership with its SI partners
- This service is delivered out of Truebyl’s Engineering Center and is an off-site support service